FAQs
Domestic
USPS and UPS are our preferred carriers for most domestic shipments. Shipping rates and services vary based on location.
PCP can deliver to P.O. boxes and APO addresses using USPS.
International
UPS and DHL are our preferred carriers for international shipments. Shipping rates and options vary by location.
Framed Orders
FedEx is our preferred carrier for made-to-order framed purchases. Frames are custom-made to order. Please allow 15-25 business days to receive your order via FedEx.
Tracking
Once your order is placed, you'll receive tracking information via email. You can also log in to the order status page on our website to check the current status. Sometimes, the package moves faster than the website updates, so if you don’t see your package in transit, please be patient.
Shipping Issues
If a package is returned due to an incorrect address or missed delivery, the customer is responsible for additional shipping charges to resend it.
PCP is not responsible for lost or stolen packages. If tracking indicates that your shipment was delivered but you did not receive it, we will assist you in filing a claim with the shipping carrier. Any refunds will be determined based on the outcome of the claim.
Returns
We do not accept returns or issue refunds.
Claims
Although issues are uncommon, if your artwork arrives damaged, we will assist you in resolving the matter. If you notice damage to the box upon delivery, please photograph the box before opening it, along with the artwork and any damage inside. Send these photos to hello@posterchildprints.com within 72 hours of receiving your artwork. These images are necessary for filing claims with the shipping carrier. If return shipping is required, please retain the original packaging. Requests submitted after 72 hours or without the required photos of the artwork and packaging may not qualify for a refund.
We take great care in packaging to prevent damage during transit. Please open your package carefully to avoid any accidental damage. We are not responsible for damage caused while opening the print.
How will I know when prints will be released?
Prints are released at random. To stay updated on new releases, sign up for our mailing list.
Can I reserve or purchase a print before it has been released?
Prints cannot be reserved or purchased before their public release. They are available on a first-come, first-served basis and tend to sell out quickly, sometimes on the same day they are released.
Can I request a specific number?
You can request a specific number, but we can't guarantee its availability. If the number is still available when you make your purchase, we'll do our best to accommodate your request.
When caring for your prints, it's important to avoid keeping them rolled in a tube for extended periods. This can make it difficult to flatten them upon framing. It's best to frame your artwork as soon as possible. If you're taking it to a framer, have them unroll and flatten it for framing. If you're framing it yourself, be careful when unrolling the artwork.
While our prints are made using archival-safe papers and inks, it's best to avoid placing them in direct sunlight as over time, sunlight can cause fading. If you plan to display your artwork in direct sunlight, we recommend purchasing UV-safe glass for framing.
Where can I purchase ready-made frames?
You can purchase ready-made frames from a variety of places.
We recommend checking our Amazon List of recommended Frames and Framing Supplies for some great options.
We do not re-release previously sold-out editions. However, occasionally we organize our archives and release limited editions that had previously been sold out.
By filling in the form on the product page, you will automatically be notified should any become available.
First, each print is meticulously inspected twice—first upon arrival from the printing press, and again before packing—to ensure it is free of flaws, bends, creases, or handling marks. Our rigorous inspection and careful packing methods are designed to guarantee your artwork arrives in perfect condition.
We take great pride in our superior packing and shipping methods, designed to protect delicate works of art from potential hazards during transit. Each print is rolled face forward and wrapped in archival tissue and Kraft paper. It is then sealed and placed in a heavy-duty Kraft tube with caps on both ends.
Edition Types
Limited Edition
A Limited Edition is a predetermined quantity of prints created before production. Once sold out, no additional prints with the same specifications will be produced.
AP & PP
An Artist Proof (AP) or PP (Printers Proof) is one of the first prints off the press, considered the highest quality in the edition. APs are often more valuable than numbered editions and are not included in the total count of a limited edition.
Open Edition
Open-edition prints are not limited in quantity and can be produced signed or unsigned.
Artist Edition (HPM)
Hand Painted Multiple (HPM) prints are unique, hand-touched works of art created by the artist. Each piece is distinct, often using mixed media, making them more valuable and limited compared to standard editions.
Original
Originals are one-of-a-kind artworks, each considered edition 1 of 1.
Archives
Archive Collection prints are from previously sold-out editions. These highly sought-after prints, including numbered editions and artist proofs, are available on the website.
Printing Techniques
Silkscreen Printing
Silkscreen printing is a technique where a mesh screen is used to transfer ink onto a surface, except in areas blocked by a stencil. A squeegee is used to push ink through the open mesh, and with each stroke, the screen momentarily touches the substrate to apply the ink. Since one color is printed at a time, multiple screens are often used to create a single image. Due to the nature of this process, each print may have slight variations in color and ink coverage, making each piece unique—this is the inherent beauty of screen-printing.
What is Four-Color Process?
Four-color process printing is a screen-printing method where a color image is separated into four distinct values using filters and screens. These values correspond to the four process ink colors—Cyan, Magenta, Yellow, and Black (CMYK)—which together reproduce the full spectrum of colors in the original image. This process is widely used in the printing industry to accurately reproduce artwork.
What is a Giclée?
Giclée (pronounced “zhee-clay”) prints are high-quality reproductions created on a large-format, high-resolution inkjet printer using archival pigment-based inks. This method uses advanced computer technology to closely replicate an artist’s original work, matching the color, contrast, and detail with great precision. Giclées are produced individually, and depending on their size, can take up to an hour to complete each print.
Silkscreen Printing
Silkscreen printing is a technique where a mesh screen is used to transfer ink onto a surface, except in areas blocked by a stencil. A squeegee is used to push ink through the open mesh, and with each stroke, the screen momentarily touches the substrate to apply the ink. Since one color is printed at a time, multiple screens are often used to create a single image. Due to the nature of this process, each print may have slight variations in color and ink coverage, making each piece unique—this is the inherent beauty of screen-printing.
COA
What is a COA?
A Certificate of Authenticity (COA) is a document that accompanies a piece of artwork to confirm its authenticity. It typically includes the artwork's title, the artist's name, the date of creation, the medium used, and other details that verify the artwork is genuine. The COA may be numbered and signed by the artist or a certifying authority, and often features an embossed seal to prevent duplication. This certificate is crucial for collectors as it adds value by guaranteeing the artwork's legitimacy and provenance.
What should I do with the COA?
To protect your COA, keep it in a secure place like a filing cabinet. Alternatively, you can attach it to the back of the framed artwork.
Can I replace my COA if lost?
A COA is issued once per print and cannot be replaced if lost or damaged. If you don’t find a COA with your artwork, check inside the tube, as it may be stuck at the bottom
